All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, you will receive a full refund for the amount that you paid for the tickets. Any shipping and handling charges are not refundable. Tix City will not issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. Tix City will work with Rutgers Athletics to help replace or print tickets if customer needs assistance. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets.
All orders are shipped to the billing address on your account via your chosen shipping method. Most orders are processed the same business day in which they are received. Orders placed after hours will be processed on the next business day. For certain events, tickets may not be available for immediate shipment. In this case, a Tix City representative will contact you with notification of approximately when your tickets will be shipped or you can check status in Your Account. Shipments are made via Federal Express. All shipments require a indirect signature at the point of delivery.
You must create an account in order to be able to purchase, list, or sell tickets and a valid credit card or debit card must be on file. Please be aware we may charge service, shipping, delivery, fulfillment or other fees for using our Services. Tix City reserves the right in its sole discretion to change Fees at any time as it deems appropriate, including after you list your tickets. Our fees help us maintain a safe, secure place for fans and allows us to improve and update new features and services for buyers and sellers. We may collect amounts owed using a collection agency or other collection mechanism and you may be charged fees associated with collecting the delinquent payments. Tix City, or the collection agency it retains, may also report information about your account to credit bureaus. By creating an account you consent to receive calls and text messages from Tix City at any telephone number you have provided us. We may contact you for; account notifications, customer support, resolve a dispute, poll your opinion, and collection of an unpaid debt , or as otherwise necessary to provide service for your account.
Pricing tickets is the sole responsibility of, and at the sole discretion of, Sellers and must be done in accordance with all applicable laws. NEVER are you allowed to list speculative tickets. We reserve the right to remove any listings suspected of being speculative or false inventory. By listing a ticket for sale, you are making a legal offer to sell that ticket to a Buyer who purchases the ticket for the price the Seller has specified. It is the Buyer’s responsibility once a ticket is sold, to deliver the ticket exactly as it is specified in the listing, within the required delivery timeframe. A Seller is not allowed to cancel a sale so that they can relist the tickets at a higher price. Failure to fulfill your orders will lead to additional charges and penalties. When a ticket is sold, payment will be made to the seller 72 hours after event to ensure there was no issues with the buyer gaining admittance.
The Buyer is responsible for reading the complete listing before making a commitment to buy tickets. When an order is placed, that is a legal agreement to purchase those tickets. Payment is remitted to Tix City and disbursed to the seller according to our payment policy. ALL SALES ARE FINAL. Other than cancelled events, Buyer will not receive a full refund for a completed purchase. Orders cannot be changed or cancelled once the sale is complete.
If an event is cancelled or does not occur, the listing will be removed and you will be notified about the cancellation. Buyer will receive a full refund and Seller, if he received payment, be charged the amount he received for the original sale. If the Seller needs the tickets in order to obtain a refund of the original purchase, they must contact Tix City within two weeks of the event cancellation. If an event is postponed, orders will not be cancelled as long as the tickets are still valid for the new date. If new tickets are required, Seller is expected to deliver new tickets. Tix City is not responsible for partial performances, venue, line-up, date, or time changes. No refunds will be issued for these instances.
Tix City reserves the right to amend this policy at any time. Tix City will contact registered Users by email or shall post a notice of changes in its Site, when and if the terms of this policy are amended.
Tickets sold through our site are from other members of the Rutgers Fan Exchange and are being resold in many cases above or below the price or "face value" listed on the ticket. Price is at the discrection of the seller.
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorized by Tix City to do so. The content and software on this Site is the property of Tix City and/or its suppliers and is protected by U.S. and international copyright laws.
The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Tix City has no control over these sites or the content within them. Tix City cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Tix City does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Tix City for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us at firstname.lastname@example.org and we will investigate your claim and take any actions we deem appropriate in our sole discretion.
The following is a partial list of the kind of Content that is illegal or prohibited on the Site. It includes Content that:
- Is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
- Could be harmful to minors;
- Harasses or advocates harassment of another person;
- Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
- Promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
- Promotes an illegal or unauthorized copy of another person`s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
- Contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); Displays pornographic or sexually explicit material of any kind;
- Provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
- Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone`s privacy, or providing or creating computer viruses;
- Solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
- Engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.
Violation of the Terms
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defense or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights). After proper notification by the copyright holder or it agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users` rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a user`s rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.
Tix City does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. Tix City cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Tix City disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Tix City will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, punitive and consequential damages.
Tix City makes no guarantee of any specific result from use of this Site or use of the Rutgers Fan Exchange service. Regular maitenance will be done to ensure the quality of the Fan Exchange.
Limitation on Liability
Except in jurisdictions where such provisions are restricted, in no event will Tix City be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if Tix City has been advised of the possibility of such damages.
If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed by the laws of the State of New Jersey without regard to its conflict of law provisions. You agree to personal jurisdiction by venue in the state and federal courts of the State of New Jersey, City of Edison.
You agree to indemnify and hold Tix City, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys` fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.